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Downloading proof of your COVID-19 vaccinations and uploading it to Employment Hero


Before you start with InLife, you'll need to upload your certificate or statement to Employment Hero.

This guide covers

  • how to access your COVID-19 digital certificate or immunisation history statement
  • how to upload your certificate or statement to Employment Hero

If you have questions or need any help, our friendly Ops team welcomes your call on 1800 465 433 or email [email protected].


How do I prove I'm fully vaccinated?

“Fully vaccinated” means you’re up to date with your COVID-19 vaccines.

You can choose one of two ways to prove you've had three COVID-19 vaccinations:

  1. COVID-19 Digital Certificate
  2. Immunisation history statement (Note: this will include all your immunisations

You can use the government’s interactive guide for more information about how to download your proof of COVID-19 vaccinations. We’ve also outlined your options below.

The best option for you will depend on whether you can access Medicare.


What happens if I'm not eligible for Medicare?

The best option is to register for an Individual Healthcare Identifier (IHI). This number identifies you for healthcare purposes.

People who are eligible for Medicare automatically receive an IHI. For everyone else, it's a manual process.

Service Australia's interactive guide will lead you through how to apply for an IHI.


Help is available

You can also ring the Department of Human Services on 1300 361 457 and ask them to link your IHI to your MyGov account for you. We've had feedback that they'll stay on the line to make sure you can access your certificate.

InLife's Bernardo Bamberg hails from Brazil (via Canada) so he's got first-hand experience of how to register for an IHI. Bernardo is more than happy to provide you with guidance about how the process works if you get stuck. You can email Bernardo at [email protected]nlife.org.au.


Part 1: sourcing proof of your COVID-19 vaccinations

Option A: download your COVID-19 digital certificate online

Watch the video (above) that shows how to download your certificate from your myGov account.


Steps in brief:

  • Log in to your myGov account
  • Go to Quick links and choose COVID-19 vaccination status
  • Click View my COVID-19 Digital Certificate

Note: if you have an Individual Healthcare Identifier (IHI) instead of Medicare access, you may need to tap your IHI module first instead of Quick links

Medicare app screenshot COVID-19 digital certificate


Option B: use the Medicare app to download your COVID-19 digital certificate

Note: You need to link your myGov account to Medicare first.

Services Australia has created a step-by-step guide for the process.

Steps in brief:

  • Downloading the Express Plus Medicare app from the App Store or Google Play store.
  • Log in and choose Immunisation history from Services.


Option C: call the Australian Immunisation Register

Note: This is the best option if you're unable to submit a request online


Contact the Australian Immunisation Register team and they'll post your immunisation history statement to you. It can take up to 14 days to arrive. Phone 1800 653 809, Monday to Friday from 8am to 5pm.


Read more about the Australian Immunisation Register.

Option D: ask your vaccination provider

Some vaccination providers may be able to print your proof of vaccination eg. if you were vaccinated at a local GP clinic.


Part 2: How to upload proof of your vaccinations to Employment Hero

Watch this 90-second video (sound on) that explains how to upload your COVID-19 digital certificate to Employment Hero.

Steps in brief:

  • Log in at employmenthero.com.au or download the Employment Hero app from the App Store or Google Play store
  • Go to Certifications
  • Choose Optional COVID-19 Vaccination Status
  • Upload your COVID-19 digital certificate (tap "+" and browse your photos or downloads if using mobile)

If you need help at any stage, please email our friendly ops team at [email protected].