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What is this policy about?

This policy explains how InLife Independent Living uses cookies when you visit our website: https://www.inlife.org.au.

We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

InLife Independent Living Limited (ABN 92 606 740 836) is responsible for how your personal information is collected and used through cookies on our website.

If you have any questions, you can contact our Data Privacy Officer:

Jo Gladman
Email: [email protected]

What are cookies?

Cookies are small text files stored on your computer or device when you visit a website.

They help the website:

  • Work properly
  • Remember your preferences
  • Understand how you use the site
  • Show you relevant advertising (if you’ve agreed)

Some cookies come from our website, and some come from services we use (like Google).

What types of cookies do we use?

We use two types of cookies on our website:

1. Essential (technical) cookies
These help the site function properly — for example, remembering your login or keeping the site secure.
You can’t turn these off, because the site won’t work without them.

2. Analytics and advertising (profiling) cookies
These help us understand how people use our site and help show you more relevant ads.
You can choose whether to allow these cookies.

Which tools use cookies on our site?

We use the following services:

  • Google Analytics – tracks how people use the website (e.g. which pages are viewed, how long people stay)
  • Google Ads – helps us show ads on Google or other sites after you’ve visited our site
  • Google Tag Manager (GTM) – helps load the above tools securely and manage cookie settings
  • Hotjar Analytics – shows us how people use the site so we can improve usability and your experience. You can read more at Hotjar’s Privacy Policy and Trust Portal

These tools may collect information like:

  • Your browser, device type and screen size
  • Which pages you visit and for how long

  • How you interact with the site (for example, clicks, taps and scrolls)

  • The country you’re visiting from

  • The site you came from before visiting ours

They do not collect your name, contact details, or NDIS information unless you actively provide it.

Why do we use cookies?

We use cookies to:

  • Make the website work correctly
  • Improve the website experience
  • Understand how people use the site
  • Show ads that may be more relevant to you
  • Follow legal and regulatory obligations
  • Protect our rights in case of legal issues

Do I have to accept cookies?

No.

You can choose to accept or decline non-essential cookies (like analytics or advertising).

Essential cookies can’t be turned off, as they’re needed for the site to work properly.

You can change your cookie settings at any time on our website.

Do we share your data?

Sometimes, we share cookie data with:

  • Trusted service providers (like Google) who help us run the website or show ads
  • Government or regulatory bodies, if required by law

We do not sell your personal information.

Is your data sent outside Australia?

Yes — some services we use are based overseas.

If your data is stored outside Australia, we take steps to make sure it’s protected in line with Australian privacy laws.

How long do we keep this data?

We only keep cookie data for as long as needed — for example, to improve the website or track how it’s used.

Then we delete or anonymise it.

What are your rights?

You have rights under Australian privacy laws.

You can:

  • Ask to see the personal data we hold about you
  • Ask us to correct any incorrect information
  • Ask not to receive marketing
  • Ask to stay anonymous (in some cases)
  • Choose or change your cookie preferences
  • Make a complaint if you think your data has been mishandled

Some rights may have conditions.

If we can’t meet your request, we’ll explain why.

Who can you contact?

If you have questions or want to use your rights, contact us:

InLife Independent Living Limited

Street address: Level 7, 222 Exhibition Street, Melbourne VIC 3000

Postal address: PO Box 140, Collins Street West VIC 8007

Phone: 1800 INLIFE (1800 465 433)

National Relay Service: 1800 555 727

Website: https://www.inlife.org.au

DPO Email: [email protected]

You can also contact these regulators:

Office of the Australian Information Commissioner (OAIC) – for privacy concerns

Australian Competition and Consumer Commission (ACCC) – for consumer matters

Australian Communications and Media Authority (ACMA) – for spam and marketing issues

Health Complaints Commissioner (HCC) – for health data concerns

Current version: InLife – Cookie policy – v0.1

Last updated: 19.06.2025