1. Introduction
At InLife, we respect your right to privacy. We understand that personal, health and sensitive information (“personal data”) is private and important to you.
We take protecting your personal data seriously and are committed to handling it carefully and in line with Australian laws.
2. Purpose
This privacy policy and information notice (“notice”) explains how we collect, use, share and manage your personal data when you visit https://www.inlife.org.au (“website”).
In this notice, “we”, “us” and “our” refer to InLife Independent Living Limited, which is responsible for how your personal data is handled.
3. What personal data do we collect?
When you use our website, we may collect personal data like:
- Basic contact details (e.g. name, email address, region)
- Device and browser details (e.g. your browser, device type, IP address)
- Professional information (e.g. job title, employer)
- Anything you send us directly (e.g. through forms or emails)
If you complete our Enquiry Form, we may also collect:
- Your preferred contact method
- Whether the enquiry is for you or someone else
- Your relationship to that person
- The type of disability and supports needed
- Relevant NDIS details (e.g. plan, funding, number)
Providing this information is optional — but without it, we may not be able to respond or help properly.
If you give us information about someone else, please make sure they know and agree (especially if required by law).
You can also choose to remain anonymous or use a different name in some cases, as allowed under the Privacy Act 1988 (Cth) and Health Records Act 2001 (Vic) (Principle 8).
4. InLife Service Agreement
If you become an InLife client, we’ll collect more personal data under a Service Agreement. When this happens, we’ll give you a separate privacy notice just for that purpose.
This website is mainly here to share information — not to provide services directly.
5. Why do we use your personal data?
Purpose | Legal Basis |
To respond to your questions or manage contact with you | This is part of the service you request |
To improve our website and services | To better meet the needs of our clients and improve our tools (our legitimate interest) |
To follow legal obligations | Required by Australian law |
To manage complaints or legal matters | To protect our legal rights and interests |
To send marketing (if you’ve agreed) | We only do this with your consent |
We only use your data for the reasons listed above — and not for anything unrelated.
6. Who do we share your personal data with?
We may share your personal data with:
- Service providers who help us operate our website or systems (like IT companies)
- Government bodies or legal authorities when required (e.g. NDIS, courts, regulators)
We only share what’s needed and do so lawfully and securely.
7. Do we transfer your personal data outside Australia?
We aim to keep your personal data in Australia. But if it’s transferred overseas (for example, to a secure IT provider), we’ll make sure it stays protected.
This includes:
- Only sharing with providers who follow similar privacy laws
- Having data agreements in place
- Following exemptions or situations allowed under the Privacy Act
We also take reasonable steps to protect your personal data from misuse, interference or unauthorised access.
We won’t send your data overseas unless it’s safe and legal to do so.
8. How long do we keep your personal data?
We only keep your personal data for as long as needed. This depends on why we collected it.
Purpose | How Long We Keep It |
Enquiries or contact | Up to 3 years from our last interaction |
Improving services | Up to 1 year (or anonymised sooner) |
Legal or compliance reasons | As long as required by law |
Disputes or legal claims | Until all issues are resolved and legal timeframes expire |
Marketing | Until you opt out or withdraw your consent |
After that, we securely delete or anonymise your data.
9. Do we use cookies?
Yes, we use cookies to help improve your experience on our website.
To learn more, see our Cookie policy.
10. What are your rights?
You have rights under Australian privacy law. You can:
- Ask what personal data we hold about you
- Ask for your data to be corrected if it’s wrong
- Ask us not to send you marketing messages
- Stay anonymous (in some cases)
- Complain if you think we’ve mishandled your data
- Withdraw your consent at any time (if your data was collected based on consent)
Some rights depend on your situation. If we can’t meet your request, we’ll explain why.
To make a request or complaint, contact us (see details below).
You can also contact the following regulators:
- Privacy – Office of the Australian Information Commissioner (OAIC)
- Consumer protection – Australian Competition and Consumer Commission (ACCC)
- Spam or marketing complaints – Australian Communications and Media Authority (ACMA)
- Health information complaints – Health Complaints Commissioner (HCC)
Please note that we are also required to monitor and secure our systems in line with telecommunications and corporate laws.
11. Company information and contact details
If you have any questions or would like to exercise your privacy rights, please contact:
InLife Independent Living Limited
- Street address: Level 7, 222 Exhibition Street, Melbourne VIC 3000
- Postal address: PO Box 140, Collins Street West VIC 8007
- Phone: 1800 INLIFE (1800 465 433)
- National Relay Service: 1800 555 727
- Website: https://www.inlife.org.au
- Email: [email protected]
- Data Privacy Officer: Jo Gladman — [email protected]
- ACN: 606 740 836
Board of Directors:
David Clarke, Dwayne Crombie, Michelle Dixon, Sarah Leach, George Taleporos, Kendra Vant, Anthony Vlavianos
Current version: InLife – Privacy Policy for Website Visitors – v0.1
Last updated: 26.06.2025
