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From hospital to home, together

Complex care

1. Start while you're in hospital

Your Team Coordinator works with you and your hospital team to understand your support needs, expected discharge date and the assistance you'll need at home.

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2. Prepare your first team

We can draw on our wider local teams to organise suitable Assistants, prepare rosters and complete the training needed for your initial support.

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3. Build your preferred team at home

Once you're home, your Team Coordinator stays involved, helping you recruit and choose your ongoing Assistants, settle into routines and make changes as needed.

FOR HOSPITAL DISCHARGE TEAMS

Let's get their support ready for discharge

We can work quickly to organise an initial team of Assistants while someone is still in hospital, helping get their disability support ready for home.

With the person's consent, we'll work alongside the hospital team, NDIA Hospital Liaison Officer and Support Coordinator to understand what's needed and get things moving.

Have a discharge coming up?

Tell us the proposed discharge date, location and support needs. We'll talk through what we can arrange and how quickly we can get started.

Call 1800 465 433

Contact our team

A few common questions

We can begin planning while you're in hospital and work quickly to prepare an initial team.

The start date will depend on the assistance required, available NDIS funding, suitable Assistants, training and the discharge arrangements agreed with your hospital team.

Not necessarily. We can explore starting with a suitable initial team, then continue recruiting and preparing your preferred ongoing Assistants once you're home.

Your Team Coordinator stays involved throughout.

Yes. With your consent, we can work alongside the hospital discharge team, allied health professionals and NDIA Hospital Liaison Officer to prepare your InLife support.

The hospital remains responsible for clinical discharge decisions, and the NDIA makes decisions about NDIS funding.

We have experience supporting people with high-intensity and complex needs. We'll review the relevant clinical guidance, training and staffing requirements to understand what we can safely arrange.

Our nurse educators and specialist teams help prepare Assistants where additional training is required.

Your hospital team and NDIA Hospital Liaison Officer can help with the evidence and NDIS processes involved. We'll provide information about the support we're preparing and work alongside your Support Coordinator if you have one.

Your Team Coordinator remains your go-to person. They'll help you choose your ongoing Assistants, organise rosters, develop personalised training and adjust your InLife support as your routines become established.