What our clients say about InLife in 2025

This year we’ve had another record response, with 112 clients taking part, and 90% agree they’d recommend us to family and friends.

We introduced an easy read version and it was a big success, with about 17% of respondents opting for this.

Clients choose how they want to respond, whether by phone, online survey or in-person interview. Everything is anonymous, unless clients choose to provide their details.

In total, 44% of all our clients responded - well above typical survey response rates of about 30%.

“Inlife has been the best care organisation I have had; consistent; caring, kind support staff who have initiative and genuine interest, I can't speak more highly of the team. It warms my heart.”

It’s important to build teams our clients love and trust, and this shows in the data - 93% said they get along with the team who support them. We know this is directly related to our team-based model of support.

“I get along with all the staff - above and beyond. Had hassles with other providers, but really happy with where I am at now.”

Here’s some of the highlights:

• 97% said they feel comfortable speaking up when they’re unhappy about something. This is an improvement from last year and is key for safeguarding.

• This year we asked a new question around shifts being fulfilled, and 82% agreed their shifts are filled.

• Now, 94% of clients say it’s easy to get in touch with their coordinator, a big improvement on previous years

• 81% of clients said InLife tailors supports to their individual needs.

“[We] had issues with other provider's lack of communication and finding out stuff through other avenues rather than directly from the provider, InLife is getting this right, has good communication and everyone is working together."

Of course there’s always more we can do, so we’re working to not only keep our standards high, but improve.

In the 2023 survey, clients consistently told us after-hours was an area we needed to improve. We introduced our dedicated After-Hours team in 2024 and the results speak for themselves. Now, 80% are confident using the service.

These results wouldn’t be possible without our excellent team who work to make InLife’s service the best it can possibly be - a big thanks to everyone!

“We love the fact that [our son] very happily goes back to his house after having been back at the family home. It means a lot to us to know he’s happy.”